These products and services are offered to our business insurance clients. Each business may have a minimum of one or a maximum of two dedicated employees who use these services.
 
There is no charge for information, quotes or advice the business receives when calling the dedicated assist line. Our call centre agents and specialists will revert within 24 hours (on working days) with relevantfeedback. However, depending on the complexity of the requests, especially with regards to tax, financial or legal advice, the information may be supplied within three working days.
 
You will be liable for payment of any external products or services arranged for them through our assist service that are not part of the development programme (e.g. office furniture, software, airline tickets, advertising in publications, funding application costs, additional legal face-to-face consultations, etc.). The use of the products and services shall be at the business’s own risk.
 
We do not make any representations and gives or give warranty of any kind – expressed or implied – regarding the suitability of products and services. We will not be liable for direct, indirect, incidental, special or consequential damages arising from the use of our services and products.
 
Shopping
 
The privacy statement detailed here is in terms of the Promotion of Access to Information Act 2 of 2000 (PAIA).
 
Delivery Policy
Subject to availability and receipt of payment, requests will be processed within 24 hours and delivery confirmed by way of an order number via email. 
 
Export Restriction
The offering on this website is available to South African members only.
 
Return and Refunds
The provision of goods and services by PLPTeleshop (Pty) Ltd is subject to availability. In cases of unavailability, PLPTeleshop (Pty) Ltd will refund the client in full within 10 days. Cancellation of orders by the client will attract a 10% administration fee. (25% handling fee if the unit returned is opened). Products carry the manufacturers warranty. However, returns for repair/refund are for the members account.  
 
Payment Options Accepted
Payment may be made via Visa, MasterCard, or by bank transfer into the PLPTeleshop (Pty) Ltd bank account, the details of which will be provided on request.
 
Credit Card Acquiring and Security
Credit Card transactions will be acquired for PLPTeleshop (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. 
 
Customer Details Separate From Card Details
Member details will be stored by PLPTeleshop (Pty) Ltd separately from card details which are entered by the member on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za. For more information on member details refer to our privacy statement.
 
Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
 
Responsibility
PLPTeleshop (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
 
Country of Domicile
This website is governed by the laws of South Africa and PLPTeleshop (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature the details set out in our privacy statement.
 
Variation
PLPTeleshop (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice. E&OE.